Using the device correctly in the clinic matters as much as choosing the right device. We provide application training after installation and repeat it whenever the user team changes. Whenever you get stuck during an application, you can reach our clinical support team and ask for case-based guidance. Our team visits the clinic when needed; we do not leave the question on the phone.
Our technical service team handles installation, calibration and preventive maintenance. In case of a fault, the situation is first assessed remotely and, if required, on site. Spare parts and consumable continuity are tracked from a single contact together with the planned maintenance schedule, so you work with the same team throughout the life of the device.
Please share the brand, model and serial number of the device when you contact us; this allows us to route your request directly to the right team. A brief description of the situation is enough — we take it from there.